Frequently Asked Questions

Legal consultancy answers a question: what is your position, what are your obligations, what are your options. Debt recovery is an active process aimed at collecting a specific amount. Many files begin as a consultation and become a recovery matter once the position is clear.

As a minimum: evidence that the amount is due and evidence of what was supplied. Typically the contract or purchase order, invoices, a statement of account, proof of delivery or completion, and correspondence with the debtor. Cheques and any acknowledgement of debt strengthen the file considerably.

No. Recovery cannot be guaranteed. The outcome depends on the documents, the debtor's financial position, the nature of the claim, the level of cooperation and the procedures legally available. Any firm promising a guaranteed result should be treated with caution.

The first approach to the debtor usually follows within days of the file being opened. Beyond that, the duration depends on the debtor's response. Some matters settle in weeks; others involve a payment plan running over months.

Yes. Professional contact and negotiation are almost always attempted first. They are usually faster and less costly than escalation, and they preserve the commercial relationship where that matters.

Yes, and it is often the practical outcome. A plan should be documented, with clear instalments and clear consequences if an instalment is missed.

We assess the position on the documents and set out the procedures available. Where the matter requires representation before the courts, we coordinate with licensed advocates or the competent authorities, in accordance with the scope of our licence.

No. Government fees, court fees, translation, notarisation and similar disbursements are separate from professional fees and are charged at cost.

Fees depend on the nature of the matter, the volume of documents and the work required. The basis is agreed in writing before work begins, so there are no surprises.

Yes. Consultations can be held by telephone, video call or in writing, as well as in person.

Both. Files are accepted from corporate finance teams, business owners and individuals.

Yes. Documents and information are treated as confidential and shared only where necessary to progress the matter or where required by law.

Yes. The consultation and claim forms accept PDF, DOC, DOCX, JPG and PNG files. Please do not send originals; clear copies are sufficient at the assessment stage.

No. Submitting a form is a request for review. Acceptance of a matter follows a separate written engagement setting out scope and fees.

Often yes. Invoices, delivery notes, statements of account, cheques and correspondence can together establish that an amount is due. The available documents are assessed at the outset.

Yes. A returned cheque is reviewed together with the transaction behind it, since the instrument alone rarely tells the whole story.

Amicable recovery works through communication, negotiation and settlement. Legal proceedings involve formal procedures before the competent authorities and generally take longer and cost more.

Yes. You are informed as the file develops and at agreed reporting intervals.

Professional fees are payable by bank transfer to the company account. Details are provided on the invoice.

Yes. Negotiated settlement is frequently the most practical outcome, particularly where the debtor acknowledges the debt but cannot pay in a single sum.