The customer refuses demurrage and says the delay was not their fault. How is that handled?

By going back to what evidences the cause of the delay, who was notified and when. If dated notices were sent to the customer before the charge began to accrue, the claim has a clear basis. If there were none, the practical route is usually a negotiated partial settlement rather than insisting on the full line.

The consignee is not the shipper. Who do we claim against?

That depends on who contracted for the service and on what the transport document and trading conditions say. Identifying the correct debtor comes before sending any demand, because directing a claim at the wrong party weakens the file and wastes time.

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Industries

SME Receivables

A practical recovery route for small and medium businesses managing overdue invoices and commercial account balances.

How this type of file is approached

For smaller and growing businesses, the priority is usually to establish a clear record of what is due without creating unnecessary complexity. We review the transaction documents, account history and correspondence before proposing the next recovery step.