The customer refuses demurrage and says the delay was not their fault. How is that handled?

By going back to what evidences the cause of the delay, who was notified and when. If dated notices were sent to the customer before the charge began to accrue, the claim has a clear basis. If there were none, the practical route is usually a negotiated partial settlement rather than insisting on the full line.

The consignee is not the shipper. Who do we claim against?

That depends on who contracted for the service and on what the transport document and trading conditions say. Identifying the correct debtor comes before sending any demand, because directing a claim at the wrong party weakens the file and wastes time.

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Industries

Vehicle Rental Receivables

Recovery support for overdue rental charges, corporate accounts and payment obligations connected to vehicle rental operations.

How this type of file is approached

We begin with the rental agreement, invoices, handover or return records and the account history, then identify the amount that can be documented clearly before any recovery communication starts.