Recovering freight and logistics receivables

How a claim in this sector is built

A logistics invoice is usually composite: the freight or transport charge, then additional lines such as demurrage and container detention, storage, handling, and disbursements paid to third parties on the customer's behalf.

A customer may dispute only the additional lines while not denying the base charge at all. Separating the invoice into its components is therefore the first practical step, because it identifies the amount that can be paid immediately without argument.

Proving the service was performed

The pivotal documents in transport claims are those evidencing performance and delivery: the bill of lading or transport document, the signed proof of delivery, tracking records, and the customs declaration where relevant.

For disbursements, third-party invoices together with proof of actual payment are what turn a line in a statement into a claim that can be substantiated.

Demurrage and detention

These are the most contested lines, because customers usually see them as the consequence of somebody else's delay. The claim is stronger where there is a contractual term or trading condition setting out how the charge is calculated; dated notices sent to the customer as free time approached its end; and the invoice from the party that levied the charge.

Claiming demurrage with no documented prior notice opens an argument that is hard to close.

Lien and standard trading conditions

Many forwarders operate on standard trading conditions containing provisions on retaining goods or exercising a lien. Whether these can be relied on in practice depends on showing that the customer accepted those conditions, on the applicable law, and on the circumstances of the case.

Standard conditions are therefore not treated as a ready-made remedy; the first question is how they were incorporated into the relationship and how notice of them can be proved.

How we handle a logistics file

We separate the components of the claim, identify what is undisputed, and assemble the material evidencing performance, delivery and sums paid to third parties. We then approach the debtor on the record and negotiate payment of the settled portion with the remainder scheduled.

Where an amicable outcome is not reachable, we explain the appropriate step and coordinate with licensed lawyers or the competent authorities within the scope of our licence.